Privacy Policy.

At Valley Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we obtain from visitors and users of our website (www.valleyservices.biz) and our services.

By using our website and services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect different types of information from users to provide and improve our services.

a. Personal Information

Personal information includes any data that can be used to identify you, such as:

  • Name

  • Email address

  • Phone number (including mobile numbers)

  • Company name

  • Billing information (for paid services)

  • Mobile information and SMS opt-in data (see Section 5)

We collect personal information when you:

  • Fill out contact or inquiry forms

  • Subscribe to newsletters or SMS alerts

  • Request a service or consultation

  • Make a purchase or enter billing information

  • Engage with us via email, SMS, or other communication methods

b. Non-Personal Information

Non-personal information includes technical data such as:

  • IP address

  • Browser type and version

  • Time zone setting

  • Browser plug-in types and versions

  • Operating system and platform

  • How you interact with our website (e.g., pages viewed, time spent, clicks)

This information is collected through cookies and other tracking technologies to analyze trends, administer the site, and improve the user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To deliver the services and solutions you've requested.

  • Personalization: To personalize and improve your experience on our website and tailor our communications.

  • Communication: To contact you with relevant updates, promotional materials, service notifications, or information based on your interests, including by SMS where you have opted in.

  • Analytics: To monitor and analyze usage and trends to enhance your experience and improve our services.

  • Billing and Payments: To process your transactions and manage billing.

  • Legal Compliance: To comply with legal obligations and respond to legal requests.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and other similar technologies to enhance your browsing experience on our website. Cookies are small text files that store information on your device, helping us to:

  • Remember your preferences and settings

  • Understand user behavior and site usage patterns

  • Track marketing campaign performance

You can adjust your browser settings to block cookies or alert you when cookies are being sent. However, please note that disabling cookies may impact your ability to fully use our website features.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following ways:

a. Service Providers

We may share your information with trusted third-party service providers who assist us with:

  • Website hosting

  • Email and SMS communications

  • Payment processing

  • Analytics and data analysis

  • Marketing support

These service providers are bound by confidentiality agreements and are only authorized to use your information as necessary to provide services on our behalf.

b. Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, such as subpoenas or court orders.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you if such a transfer takes place and if it results in a new privacy policy governing your information.

5. Mobile Information and SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt in to receive SMS messages from Valley Services, your mobile phone number and consent records are used solely to deliver the messages you've requested (such as service updates, appointment reminders, or alerts you've subscribed to) and to maintain compliance records as required by mobile carriers and applicable law.

You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP. Message and data rates may apply, and message frequency varies. Full SMS terms are described in our Terms of Service.

6. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate physical, electronic, and administrative measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have certain data protection rights, including:

  • Access: The right to request a copy of the personal information we hold about you.

  • Correction: The right to request correction of any inaccurate or incomplete data.

  • Deletion: The right to request that we delete your personal data, subject to legal obligations.

  • Restriction: The right to restrict or object to how we process your data.

  • Portability: The right to request that we transfer your personal information to another service provider.

If you would like to exercise any of these rights, please contact us at info@valleyservices.biz. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Valley Services Phone: (408) 297-5404 Email: info@valleyservices.biz Address: 1611 South 7th Street, STE B, San Jose, CA 95112