Privacy Policy

01Information we collect

We collect two kinds of information to provide and improve our services.

Personal information

Information that can identify you, such as:

• Name
• Email address
• Phone number, including mobile numbers
• Company name
• Job or delivery address
• Billing information for paid services
• Mobile information and text-message opt-in data (see Section 5)

We collect it when you:

• Fill out a contact or quote form
• Subscribe to our newsletter or text alerts
• Request a service, rental or consultation
• Make a purchase or enter billing information
• Communicate with us by email, text or phone

Non-personal information

Technical data such as IP address, browser type and version, time zone, operating system, and how you interact with the site (pages viewed, time spent, clicks). This is collected through cookies and similar technologies to analyze trends, administer the site and improve your experience.

02How we use your information

• Providing services: to quote, deliver and service what you requested.
• Communication: to contact you about your order, service notifications, updates and, where you have opted in, promotions, including by text message.
• Personalization: to tailor the website and our communications to you.
• Analytics: to understand usage and improve the site and our services.
• Billing and payments: to process transactions and manage your account.
• Legal compliance: to meet legal obligations and respond to lawful requests.

03Cookies and tracking

We use cookies, web beacons and similar technologies to remember your preferences, understand how the site is used and measure marketing campaigns. You can set your browser to block cookies or alert you when they are sent. Some site features may not work fully with cookies disabled.

04How we share your information

We do not sell, rent or trade your personal information. We may share it in these limited ways:

Service providers

Trusted third parties that help us with website hosting, email and text communications, payment processing, analytics and marketing support. They are bound by confidentiality agreements and may use your information only to provide services on our behalf.

Legal requirements

When required by law or in response to valid legal process such as a subpoena or court order.

Business transfers

If Valley Services is involved in a merger, acquisition or asset sale, your information may be transferred. We will notify you if that happens and if a new privacy policy applies.

05Mobile information and text-message privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt in to receive text messages from Valley Services, your mobile number and consent records are used solely to deliver the messages you requested (such as service updates, delivery reminders or alerts you subscribed to) and to maintain compliance records required by mobile carriers and applicable law.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply and message frequency varies. Full text-message terms are in our Terms of Service.

06How we protect your information

We use appropriate physical, electronic and administrative safeguards to protect your information from unauthorized access, disclosure, alteration or destruction. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

07Your data protection rights

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data, subject to legal obligations
• Restrict or object to how we process your data
• Port your data to another provider

To exercise any of these rights, email info@valleyservices.biz. We respond within a reasonable time and in line with applicable law. California residents can also read our CCPA Notice.

08Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices or content. Review the privacy policy of any site you visit.

09Children's privacy

Our website and services are not directed to anyone under 18, and we do not knowingly collect personal information from children. If we learn that a child under 18 has given us personal information, we will delete it.

10Changes to this policy

We may update this Privacy Policy from time to time. Changes are posted on this page with a new effective date. Please check back periodically.

11Contact us

Valley Services, 1611 South 7th Street, STE B, San Jose, CA 95112. Phone (408) 297-5404. Email info@valleyservices.biz.